Returns & Exchanges
At ShoeGrab, we want you to step out with confidence, which is why we offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure all tags are attached and the shoe box is protected during the return shipping process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Place the sneakers in their original brand box and secure them inside a separate shipping mailer or box to prevent damage during transit.
Label and Ship
Print your prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the condition of your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing